In times of economic crisis, the majority of companies think they have no choice: “We must cut back on employees.” However, the founder of one of the most successful hotel chains in the U.S. has a very different perspective, and Joie de Vivre Hospitality has actually tripled annual income between 2001 and 2008 as a result. In the following article by Francisca Pouiller extracted from WOBI magazine, discover how Chip Conley invests in, and is conscious of, the joy of life in each individual employee and in return receives high performance and increased profitability.
One of the keys to innovation success is resolving people conflicts between employees in charge of day-to-day operations and those responsible to innovate. Chris Trimble, Professor of the Tuck School of Business at Dartmouth, explains how to go from paper to reality.
Enchantment isn’t about manipulating people so they do what we want. On the contrary, Guy Kawasaki, former Chief Evangelist of Apple, defines enchantment as a process that brings affinity to our products, organization or ideas, and achieves a result that is voluntary and enduring for all those involved.
But, how can we achieve enchantment with the people we spend most of our time? And who know us more than we’d like to admit… Here are five of Kawasaki’s keys to enchanting our employees.